Sunnyvale Admins Rules and Regulations
Failure to abide by these rules and regulations will result in demotion or removal from staff team
First and foremost congrats on making admin and thank you for making sunnyvale what it is. Below you will find a quick guide of do’s and dont’s as an admin. If you have any questions feel free to reach out to our Senior Admin team, Lead Admins, or our HR department.
NEVER STREAM TO ANY TYPE OF PLATFORM WHEN PERFORMING ADMIN ACTIVITIES. DOING SO WILL RESULT IN IMMEDIATE TERMINATION AND REMOVAL FROM THE SERVERS.
IF YOU ENTER A TICKET AND ANOTHER ADMIN OR SENIOR ADMIN HAS ALREADY RESPONDED IN THE TICKET, DO NOT RESPOND IN THE TICKET OR MAKE A DECISION FOR THAT PLAYER WITHOUT SPEAKING TO THE ADMIN/SA THAT HAS ALREADY RESPONDED INSIDE OF IT. YOU DO NOT KNOW THE CIRCUMSTANCES OR WHAT THAT PARTICULAR ADMIN/SA MIGHT BE LOOKING AT OR TALKING TO OUTSIDE OF THE TICKET.
THE ONLY TICKETS THAT DO NOT FOLLOW THIS RULE IS TECHNICAL ISSUES WHERE A PLAYER IS HAVING PROBLEMS JOINING OUR SERVERS.
Teleporting Players
If the player IS NOT in another player’s base, feel free to teleport to:
PVE Servers – outside of the area they’re stuck (if in PVP zone, then closest edge of where PVP zone ends)
PVP Servers – nearest SZ (TPing them anywhere else can give them info about where players aren’t, and if they die when TPing they could blame us)
If the player is in another player’s base DO NOT freely teleport the player. The player must F11 (suicide) or if that is not an option the player must strip naked for an admin teleport.
If the player is inside of a vault room after a server RESTART and can’t get out, the same rules above apply. Player’s are abusing the system and opening vaults and logging off/server restarts with them inside of the actual vault.
Before teleporting any player, please verify they are not in a vehicle, engaged in pvp, or engaged in raiding. Always ask them in the ticket if they are safe to Teleport to.
Illegal Bases
Illegal bases can only be handled by you if the player is currently online. If it’s an issue regarding being too close to another base, you’ll have to get a SA involved to check logs. If it’s an issue regarding illegal placement (too close to vault or military), you can do it if the player is online. Otherwise, a Senior will need to get involved to place a temporary ban on the player.
After talking with them, use the #illegal-bases channel to log the server number, name of base owner, and that you’ve notified them they have X amount of time to move. Follow up with the base owner in that time frame to make sure they moved.
Stuck Vehicles
Stuck vehicles can be tricky and there are many different ways to get them unstuck. Let them know that we can try, but there is no guarantee and if the vehicle does end up falling under the map that we will not be able to comp them.
A few examples of how to get them unstuck are as follows:
Compensation policy
Compensations are at admins discretion if the amount isn’t over $500k. Going over the amount of $500k requires SR admin or HR approval.
Follow the compensation policy found in the discord. Always be a little less strict on newer players, or if the compensation request has the proper evidence inside the ticket.
DO NOT SPAWN IN ANY ITEMS FOR COMPENSATION
Spawn in the money equivalent or purchase the items from the trader.
Spawning in items can lead to major server lag or server crash resulting in a “boot loop”. This is not a good thing and the only person that can fix this is Cyanotic.
Helicopters are the ONLY vehicles we can spawn in. DO NOT spawn in vehicles.
Be careful spawning in helicopters as there are a lot of options. Here is the list of current helicopters and their class names when needing to spawn in:
Vehicles lost on server crash:
Get with a senior admin to check logs / CF tools for the vehicle. Proceed by going in server, get the key from the player, test the key and confirm contents of inventory. If it all checks out and confirmed, return the vehicle to the player.
DO NOT TELEPORT VEHICLES, AND ALWAYS MAKE SURE THE PLAYER IS NOT DRIVING BEFORE TELEPORT – this will result in server crash and only Cy can reboot from there.
Upon joining in a server, immediately turn on admin permissions and toggle god mode, protecting your admin uniform at all cost (steve head and admin uniform)
Admin tools
DO NOT use admin tools until you have received proper training from HR or experienced senior admins,
When using teleport presets, do not make multiple. MAKE ONE PRESET and name it after yourself and reuse it. We can’t delete these and there are way too many.
Use of admin tools is prohibited. Spawning in and using admin tools (admin hammer, admin key, etc) without proper clearance from senior admins and above will result in immediate termination from Sunnyvale staff and may face removal from SV servers in general as we look at this as admin abuse. If cleared and when you’re finished using any admin tool/gear, it is to be deleted using the esp delete tool in your admin menu.
Invisible Admin clothing and backpack are NOT to be used by admins. The only people cleared to use these items are the detective team or higher. Spawning in these items will result in immediate termination from Sunnyvale staff.
DO NOT use the vehicle repair function.
Admins are not permitted to use invisibility functions. Please unbind this tool from your hotkey “i”. Invisibility is only to be used by the detective team.
DO NOT spam or hold down the teleport function “H” as this causes server lag.
Do not engage in an active raid. If a report has been made, wait until the raid is concluded or request that the raiding team leaves the scene of raid. DO NOT GO INTO AN ACTIVE RAID SCENE AND DELETE ANYTHING unless you have explicitly permission from an Lead Admin or higher.
COMPENSATION PROCESS
THIS IS MANDATORY FOR ALL COMPENSATIONS
If a player is in need of compensation, use our bot command process so we can keep track of who, what, and when.
To begin check to see if the player requesting compensation has had previous compensations
To do this use the command /checkcomp
All previous comps give to the player will appear
Type /requestcomp in the ticket and this will appear
Next you will select the users name
Then the Server number
Then you will enter a detailed description of what they are requesting for compensation. What is compensated needs to be here, and why.
Acceptable: 1 Littlebird heli and 1 Red crate due to SZ steal
Unacceptable: Heli comp
Next, depending on the amount that you are allowed to comp, set the ‘approval_level’ to the proper level.
After you have entered the information, this is what you will see in the ticket
After the request is denied or approved it will send this back to the original ticket and will also change the name of the ticket to denied or approved. Admins or SR Admins will then complete the comp and click on confirm comp to confirm that the comp has been given.
After you complete the comp and click the Confirm comp button the ticket name will change to Completed
Tickets
DO NOT CLOSE A TICKET YOU ARE NOT IN
ADMINS ARE REQUIRED TO WEAR A STEVE HEAD OR CUSTOM STEVE HEAD AND ADMIN ARM BAND WHILE IN GAME, NO EXCEPTIONS
Standard admin uniform below
Some Admins have their own gear; make sure to ask before you use (Some have name tags, so please do not impersonate them).
PEPE Head is for Lead Admins, HR and Owner only.
DO NOT HEAL/KILL OR ABUSE ADMIN COMMANDS (BREAK LEGS, VOMIT, ETC)
Being that you’re the face of Sunnyvale, we expect our staff to remain professional at ALL times when dealing with the community.
DO NOT debate with players or engage in negativity in chat channels. Be the bigger person.
NO MEMES IN TICKETS unless appropriate. USING MEMES TO GASLIGHT OR TO BE TOXIC WILL RESULT IN IMMEDIATE ACTION WITH OUR HR DEPARTMENT.
When it comes to staff tickets (staff filing tickets in servers they play on) they are to be treated as players. No special treatment will be given.
Same as if you have an open ticket pertaining to the server you play on, you will not skip the line of the community because you’re staff. When it comes to that ticket, you’re a player just like everyone else. Be patient.
Use an appropriate status on discord. “If your reading this, you’re gay” or statuses like this is not acceptable. Remember you’re staff and the face of Sunnyvale, so act like it.
DO NOT ANSWER OR LOOK IN TICKETS FOR SERVERS YOU ACTIVELY PLAY ON. THIS IS STAFF ABUSE AND WILL RESULT IN THE REMOVAL FROM STAFF TEAM. When you get informed that it’s your server, back out of it and leave immediately and request another admin take it over.
Also do not forget to use the new Bot command /requestcomp and fill it in so we can log comps to avoid dupe tickets / future issues.
IF YOU DO NOT KNOW WHAT TO DO, reach out to our awesome and knowledgeable Senior Admins, Lead Admins or HR department. We’ll always help as quickly as we can.
VPP ADMIN TOOLS DEFAULT KEYBINDS:
Toggle tools on/off: End
Open Toolbar:
Toggle Godmode: Insert
Teleport to crosshair: H
Toggle Player Skeletons: Y
Toggle Free Camera: Backspace
Camera Turbo: Left Shift
Camera Speed Increase: Mouse Wheel Up
Camera Speed Decrease: Mouse Wheel Up
Camera zoom in/out to change FOV: Hold Left Ctrl